We provide IT solutions and consulting services in the field of
Telecommunications and Outsourcing

SOLUTİONS
Customer Relationship Management
Business-models and processes
Communication channels
IP telephone systems
CRM-technologies
Contact Centers
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3CX
3CX is a software-based, open standard, IP PBX that offers complete Unified Communications features, out of the box. As an affordable software-based solution 3CX makes installation, management and maintenance ever so easy while at the same time offering your business a number of benefits, including: Easy Installation & Management; Slash those telco bills by using SIP trunks / VoIP providers; Boost Productivity with Unified Communications: Presence, Chat; Mobility: Work from anywhere with the Android and iOS clients; Integrated Video Conferencing using WebRTC; Improve Customer Service: Click2Call & CRM integration; Install on premise: Virtualized on a Server or on a low cost MiniPC; Deploy in YOUR Cloud on Google Cloud or OVH and stay in control


www.3cx.com

Try cloud based 3CX PBX Express for free
Download 3CX PBX Edition for free
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NAUMEN
Since its founding in 2001, NAUMEN has gained experience in implementing projects to develop and implement information systems in various sectors of the Russian economy.

Today NAUMEN clients are telecom operators, banks, financial groups, metallurgy and heavy industry companies, trade and production holdings, government bodies and state enterprises. Business partners of the company are IT companies from Russia, Ukraine, Belarus, Kazakhstan, Uzbekistan, Azerbaijan and the Philippines.

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www.naumen.ru
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NODA
Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact Center.

www.nodacontact.com
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Snom
Founded in 1997 and headquartered in Berlin, Germany, Snom is a German multinational corporation that manufactures the world's first and leading brand of professional and enterprise VoIP telephones.

www.snom.com
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Fanvil
Company Fanvil for more than 13 years has managed to establish itself as a manufacturer of quality VoIP equipment at an attractive price. Today, the company's product portfolio includes two main areas: IP telephones and security devices with SIP protocol support. Products presented in both directions are able to cover the needs of both small businesses and large companies.

www.fanvil.com
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Megaplan

Megaplan - CRM-system for companies from 5 to 500 employees. Helps manage sales: bill and follow the funnel. It brings order to the tasks and keeps track of the deadlines.

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Htek
Hanlong Technology Co., Ltd. was founded in Nanjing, China in 2005, and has earned a reputation for product value. We focus exclusively on VoIP calling for its desktop phones, analog telephone adapters, and gateways. Our phones deliver superb sound quality, a rich set of SIP telephony features. We sell our products through a network of distribution partners, ITSPs, and OEMs, into nearly 50 countries around the world.

www.htek.com
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Yeastar
Yeastar specializes in the developing and manufacturing of IP-PBX and VoIP gateways, and is committed to the distribution of new generation technology products in the field of enterprise communications. In the mean time, Yeastar provides the cost-efficient solutions for ITSP to develop the enterprises ultimate purchase market.

www.yeastar.com
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Accutone
Accutone is an international manufacturer of handsfree communication solutions. This includes headset for call centers and offices, high-fidelity audio headphones for consumers, wireles bluetooth headset for business travellers, USB conference units and voice amplifiers for telephone systems.

www.accutone.com
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Call Office
Call Office ™ is a computer program that allows you to make auto-dialing, send SMS and process incoming calls and messages. For this purpose, the program can use GSM-modems, SIP-gateways, SMS-services, Skype or usual voice modems. This is an indispensable tool that integrates with your database, automatically calls your customers or partners and gives you the voice message you have set.


www.calloffice.ru
CUSTOMERS
More projects
AccessBank
Task

AccessBank needed consultation on various matters for its "Contact Center" and CRM solutions to get it customer service quality to the required high level of worlwide standards.

Solution

iTechGroup provided several rounds of consultation services to address AccessBank's needs.

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Agat-R
Task

Company Agat-R consists of several geographically remote offices and uses traditional, analog PBX separatelly located at each office. We were given the task to unite all the offices into a single corporate telephone system network and ensure to meet international standards and best practices.

Solution

iTechGroup has implemented world advanced 3CX Phone System software PBX, allowing the customer to unite telephony system structure of all offices into a single telephone network, connect mobile workforce, improve the quality of their communications and customer service, and significantly reduce their communication costs.

Еще проекты
Baker Tilly Azerbaijan
Task

Baker Tilly Azerbaijan has been using old CISCO Telephone System that could not follow the growing communication needs and requirements of the company. The old system was hard to manage and adopt to day to day business communication challenges.

Solution

iTechGroup implemented a world leading 3CX Phone System, a Unified Communication platform that allowed Baker Tilly Azerbaijan simplify management of PBX and communication strategies, make all employees become truly mobile, and increase productivity of staff.

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CEO
Task

Caspian Event Organisers needed to conver the old analog PBX to an IP platform to provide more advanced methods of communications of its offices, employees and customers, that complies to now days modern standards and communications capabilities.

Solution

iTechGroup implemented the world leading 3CX Phone System solution, the result of which it became possible to combine communications of geographically remote offices, mobile employees to connect to a single corporate telephone network and significantly increase control, quality and productivity of their communications.

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Optrim
Task

Optrim Company consists of several geographically remote shopping stores in the territory of Azerbaijan and the used of traditional, fragmented analog PBX. The existing PBX system did not allow the company properly serve their clients under a single standard. iTechGroup was tasked to unite all sales showrooms and offices into a single corporate telephone network, that would allow the organization to provide the desired high quality standars of service.

Solution

iTechGroup has implemented PBX 3CX Phone System and an advanced world leader software solution allowed the customer to centralize telephony system network structure of all offices into a single corporate telephone network, to bring the quality of telephone service to its customers to a new level and significantly reduce their communication costs.

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Metak
Task

Telephone system of Metak was based on "open source" solution that had number risks as:

  • difficult administration
  • lack of the necessary functionality
  • system instability
  • high security risks
iTechGroup has been tasked to convert an existing system to a solution that would tally with companies corporate policy.

Solution


iTechGroup has implemented a Unified Communication Platforms - 3CX Phone System, which allowed the to create Metak "call center" service and significantly increase mobility, productivity of its employees and connect all offices into one corporate telephone network. Using 3CX WEB Meeting also made it possible to reduce the cost of international calls with suppliers.

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Shirin Su
Task

Shirin Su had a call center to receive clients order calls based on very old analog technologies, that did not allow client to manage business properly. It was vital to a company to re-organize the way call center works to smooth business work flow to increase productivity and revenue.

Solution

iTechGroup implemented world class call center 3CX Phone System solution, that addressed all the daily needs of Shirin Su and now customer easily manages all the business aspects of its call center.


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Telecom Invest
Task

TELECOM INVEST is one of the leading Telecom Providers in the Azerbaijani market, applied to the company "iTech Solutions" to update the existing analog PBX, on the basis of which the Contact Center operated to support the company's subscribers.

Solution

iTechGroup implemented in our company the advanced solution of "Corporate Telephony" and "Contact Center" - 3CX Phone System. Thus, the following tasks were successfully accomplished:
1. We received a completely controlled flow of calls. Now we know exactly everything about the number and quality of our calls. This significantly improved the quality of customer service.
2. They built an automated service called "Complaints and Appeals", where the subscriber can directly contact the management himself (without employing operators). The process of calls is absolutely transparent, operative and, as a consequence, is most effective.
3. Received a meaningful consultation on building the work of the modern "Contact Center". The received advice and knowledge will help us in building our further operational activities, policies, processes of our Subscriber Service Department.








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Paşa Siğorta
Task

Paşa Siğorta company's needed to update their existing Call Center platform since it did not meet the new requirements and maintain high standards of corporate customer service and could not support the necessary upgrade of their growing business.

Solution


iTechGroup has implemented an advanced Call Center solution 3CX Phone System and allowed Paşa Sığorta bring business its of customer service to a new level, optimize workflows, and the level of control of the operators.

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Demir Bank

Task

Demir Bank came to us with the task of upgrading the existing Call-Center of the bank to provide more flexible and modern methods of servicing its customers, as well as for organizing automatic outbound system to inform its customers about different products and services through a telephone call and SMS.

Solution


iTechGroup implemented the advanced 3CX Phone System solution of the Call Center, which allowed Demir Bank significantly improve the workflow of operators and supervisors. The control over the process of servicing customers by the operators reached a qualitatively new level and now corresponds to the high corporate standards of Demir Bank. iTech Solutions implemented CallOffice, a modern automatic outbound system for informing customers by telephone call and SMS. This allowed Demir Bank to massively and automatically (without involving any operator into the process) perform such tasks as: informing, questioning, selling, attracting new customers and etc. This way of accomplishing the above tasks increased the result several times, as well as significantly reduced costs. Previously, these tasks were carried out exclusively by the employees of the bank, now the machine works for them.
PROJECTS AND TESTIMONIALS
Effective knowledge, working solution, satisfied customer. All these indicate the success of the project. We present some of the projects in detail and feedback
Назад
DESCRIPTION OF TECHNICAL SUPPORT SUBSCRIPTION SERVICES
Our company provides 3 packages of "Annual Technical Support" services subscription, which are purchased by the customer separately and are valid for a year, from the date of purchase.

"Standard Working Time" - from 10:00 to 19:00, from Monday to Saturday. Services are indicated for companies located within the city of Baku. If it is necessary to provide services outside the city of Baku, the customer will have to additionally pay for transportation and accommodation expenses.

At the moment, we have the following list of subscription packages:

• Standard

• Professional

• Enterprise

Packages do differ by services they provide. For more details, please check the table below.
Customers who do not have an active annual subscription can also contact technical support. In this case, payment from the customer will be made for each call + hours of work. The cost of works is different, according to its complexity.

Note:

The list of all the work done, as well as the time spent, is fixed by an act. The minimum charging time is 1 hour.

Rules for contacting technical support

E-mail - all your calls to the technical support service will be registered by e-mail. To do this, you will need to send an email to [email protected] with a description of the problem.

Phone call - to the number +994 12 3104343. For holders of SLA2 / 3 level support, an additional contact number will be specified in the contract, which will be available for contacting support in not "Standard Working Time".

Customer portal - special portal www.support.itechgroup.az, allows the customer to register their own applications independently.

Note:

In order to maintain the required level of security and to avoid unauthorized calls from the customer, the customer must specify in the maintenance contract all contact persons who have the right to apply for technical support to solve problems or make changes to the existing system. Appeals from other persons must be confirmed in advance by the responsible person on the part of the customer, whose name should also be indicated in the contract.

Description of SLA levels

SLA1

This level of support implies:

• Working time - "Standard Working Time"

• The maximum response time is 4 hours from the time of request

Note:

All applications received after 19:00 will be recorded as at 10:00 of the next day. Problems are solved by default remotely. Depending on the time of request and the complexity, if the problem cannot be solved remotely, the employee's departure to the customer may be postponed to the next day.

SLA2

This level of support implies:

• Working time - 24 hours, 7 days a week

• The maximum response time is 4 hours from the time of request

Note:

Problems are solved by default remotely. If the problem cannot be solved remotely, the employee leaves to the customer.

SLA3

This level of support implies:

• Working time - 24 hours, 7 days a week

• Maximum response time - 1 hour from the time of request

Note:

Problems are solved by default remotely. If the problem cannot be solved remotely, the employee leaves to the customer.

Назад
DESCRIPTION OF STANDARD TECHNICAL SUPPORT SERVICES
"Standard Working Time" - from 10:00 to 19:00, from Monday to Saturday. Services are indicated for companies located within the city of Baku. If it is necessary to provide services outside the city of Baku, the customer will have to additionally pay for transportation and accommodation expenses.

Customers who do not have an active annual subscription can also contact technical support. In this case, payment from the customer will be made for each call + hours of work. The cost of works is different, according to its complexity.

Minimum rates:


Within "Standard Working Time" – 50AZN for request + 50AZN for every hour of work.

Outside of "Standard Working Time" – 100AZN for request + 100AZN for every hour of work.

Note:

The list of all the work done, as well as the time spent, is fixed by an act. The minimum charging time is 1 hour.

Rules for contacting technical support

E-mail - all your calls to the technical support service will be registered by e-mail. To do this, you will need to send an email to [email protected] with a description of the problem.

Phone call - to the number +994 12 3104343. For holders of SLA2 / 3 level support, an additional contact number will be specified in the contract, which will be available for contacting support in not "Standard Working Time".

Customer portal - special portal www.support.itechgroup.az, allows the customer to register their own applications independently.

Note:

In order to maintain the required level of security and to avoid unauthorized calls from the customer, the customer must specify in the maintenance contract all contact persons who have the right to apply for technical support to solve problems or make changes to the existing system. Appeals from other persons must be confirmed in advance by the responsible person on the part of the customer, whose name should also be indicated in the contract.

CONTACTS
Please contact us you have any questions
192E Azadlıq avenue,
Baku, Azerbaijan
+994 12 3104343
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